1. 14-Day Satisfaction Guarantee
We want you to be completely satisfied with your purchase! If you're not happy with your order, you can request a refund within 14 days of receiving your item.
2. Eligibility for Refunds
To qualify for a refund, your item must meet the following conditions:
- Item must be unused and in the same condition as received.
- Item must be in its original packaging.
- Proof of purchase (order confirmation or receipt) is required.
3. Non-Refundable Items
Certain types of items cannot be refunded:
- Gift cards or downloadable products.
- Personalized or customized items.
- Used or damaged items due to customer misuse.
- Final sale or clearance items.
4. How to Request a Refund
Follow these steps to initiate a refund:
- Email our support team at [email protected] with your order number.
- Provide photos if the item arrived damaged or defective.
- Once approved, return the item to the address provided.
- Refunds will be processed after we receive and inspect the item.
5. Refund Processing Time
Once your return is received and approved, refunds will be issued:
- Refunds will be credited to your original payment method.
- Processing time may take 5-10 business days, depending on your bank.
6. Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account or credit card statement.
- Contact your bank or payment provider (some transactions take time).
- If you still haven’t received it, email us at [email protected].
7. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, email us at [email protected].
8. Return Shipping Costs
Customers are responsible for return shipping costs unless the item was received damaged or incorrect. We recommend using a trackable shipping service.
9. Contact Us
If you have any questions about our refund policy, contact us at:
📩 Email: [email protected]
📞 Phone: +6013-3366317
